よくある質問
配送にはどのくらい時間がかかりますか?
こちらはデジタル商品のため、配送はございません。
注文の追跡はどこでできますか?
Yes! After you order you will receive updates via email about your order status including tracking numbers once shipped.
If you have any questions please reach out to us at care@trailkeepers.store to ask!
Note: Shippers often take 1-2 days for a shipment to show in their system once handed off to them.
返品・交換ポリシーについて教えてください。
当社のすべての製品には60日間の保証をお付けしています。お客様に素晴らしい体験をしていただきたいと考えており、どのような状況であっても誠心誠意対応させていただきます。交換・返品をご希望の場合は、お問い合わせページより手順をご確認ください。
国際的なVAT(付加価値税)、関税、通関手数料は支払う必要がありますか?
The price includes all applicable VAT for your international shipment outside the US. Please note that additional customs and duties may still apply upon arrival, depending on the total value of your order and your region.
「Give Back」とはどういう意味ですか?
Giving back means giving to the environment, our customers, and the people that we work with. We want to leave the world a better place for all. This is a hefty goal but day-by-day, week-by-week, year-by-year we can actuate that change. Check out our impact through all our nonprofit partners on our conservation page.